eVision Systems

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Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update. You use the "E-mail via Mail Merge" feature to distribute a campaign activity. Then, you open the "Sent Items" folder in Outlook. In this scenario, some e-mail messages do not appear in the "Sent Items" folder in Outlook. When you review the campaign activity in Microsoft Dynamics CRM, you see only two sent e-mail messages. No failures are listed.
This problem occurs if the following conditions are true:
• You use a Microsoft Office Word 2007 document in the "E-mail via Mail Merge" feature.
•The Word 2007 document contains an image that is a hyperlink.
•When you use the "E-mail via Mail Merge" feature, you do not populate the unsubscribe text for the campaign activity.

•Microsoft CRM 3.0
•Microsoft CRM client for Microsoft Office Outlook, when used with:
  Microsoft CRM 3.0

The possible solution needs to be further identified by one of our certified solutions consultants, as the problem may extend further than the initial error shown. Please call eVision Systems @ (713)807-9555, or e-mail: Sales@evisionsys.com