eVision Systems

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The Cyrillic label for a toolbar does not appear correctly in the Microsoft Dynamics CRM client for Microsoft Office Outlook. The Cyrillic label does appear correctly in the Microsoft Dynamics CRM 3.0 Web client after you edit the Isv.config file to use the Cyrillic label for a toolbar. However, when you view the toolbar in the Microsoft Dynamics CRM client for Outlook, the Cyrillic characters are replaced by question marks.
For example, you edit the Isv.config file to use a Cyrillic label for the standard toolbar for an account in Microsoft Dynamics CRM as follows.<! -- The Account Tool Bar --> <ToolBar ValidForCreate="0" ValidForUpdate="1"> <Button Title="???????English" ToolTip="Info on Test" Icon="/_imgs/ico_18_debug.gif" Url="http://www.microsoft.com" PassParams="1" WinParams="" WinMode="0" /></ToolBar>When you view this toolbar in the Microsoft Dynamics CRM client for Outlook, the Cyrillic characters are replaced by question marks.

•Microsoft CRM 3.0
•Microsoft CRM client for Microsoft Office Outlook, when used with:
  Microsoft CRM 3.0

The possible solution needs to be further identified by one of our certified solutions consultants, as the problem may extend further than the initial error shown. Please call eVision Systems @ (713)807-9555, or e-mail: Sales@evisionsys.com